1.2 References to the Privacy Act or any other legislation are references to New Zealand legislation in force and include any subordinate legislation, by-law, regulation, order, statutory instrument or determination made under it, any re-enactment of, or amendment to, that legislation and all legislation passed in substitution for that legislation.
1.5 Personal Information is any information that can be used to identify you and may include:
(a) Your name;
(b) Your email address;
(c) Your physical and/or postal address
(d) Other contact details;
(e) Evidence of your age;
(f) Credit or debit card number and other payment details.
(g) Internet Data (see below).
2. Collection of Information
2.1 We may collect Personal Information about you in the following situations:
(a) When you order goods from us;
(b) When you use our website;
(c) When you make an inquiry or complaint or contact us.
2.2 If you choose not to provide Personal Information when requested, we may be unable to respond to your inquiry or complaint or to provide you with the goods.
3. Use and Disclosure of Information
3.1 Any Personal Information we receive will be used primarily for the following purposes:
(a) To sell, supply and deliver goods to you;
(b) To respond to inquiries and complaints,
(c) To provide you with news and information about us and our goods and services (where you have agreed to this use);
(d) To improve our website;
(e) For such other purposes as may be disclosed to you at the time the Personal Information is collected or as permitted or required by law.
3.2 We will not sell, trade or rent or give Personal Information to third parties (other than related entities), except to the extent that it is necessary for or incidental to the above purposes. In particular we may disclose Personal Information to
(b) Any person that hosts or maintains any underlying IT system or data centre that we use to provide the website or other services.
4. Collection and Use of Internet Data
4.1 Our website may collect and use certain information about your visit, including:
(a) The internet protocol address and host name used by your computer to connect to this website.
(b) The operating system and the browser your computer uses.
(c) The search engine or inbound hyperlink you used to reach this website.
(d) The date, time and duration of your visit.
(e) The pages viewed by you.
5. Cookies and Tracking
5.1 Cookies are small pieces of data, stored in text files, that are stored on your computer or other device when websites are loaded in a browser. They are widely used to ‘remember’ you and your preferences, either for a single visit (through a ‘session cookie’) or for multiple repeat visits (using a ‘persistent cookie’). They ensure a consistent and efficient experience for visitors, and perform essential functions such as allowing users to register and remain logged in. Cookies may be set by the site that you are visiting (known as ‘first party cookies’), or by third parties, such as those who serve content or provide analytics services on our website (‘third party cookies’).
5.3 Tracking: These are set by trusted third party networks (e.g. Google Analytics) to track details such as the number of unique visitors, and page-views to help improve the user experience.
5.4 Third Party/Embedded Content: Our website makes use of different third-party applications and services to enhance the experience of website visitors. These include social media platforms such as Instagram, or embedded content from YouTube. As a result, cookies may be set by these third parties, and used by them to track your online activity. We have no direct control over the information that is collected by these cookies.
5.5 Embedded content from other websites
Articles on our website may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
6.1 We use Google Analytics. Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our website. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
7.1 Use of Data by Shopify
(a) The Tankersley Estate store is hosted on Shopify Inc. Shopify is a third-party provider and is not affiliated with us. They provide us with the online e-commerce platform that allows us to sell our products to you.
(b) Your data is stored with Shopify’s data storage, databases, and the Shopify applications. They store your data on a secure server behind a firewall.
7.2 Payment with Shopify Pay:
(a) Direct payments on the Tankersley Estate store is processed through Shopify Pay and your credit card data is processed by Shopify Pay. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only if is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. We nor Shopify hold your credit card details on any servers, database, and/or other recording mediums.
(b) All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
(c) PCI-DSS requirements help ensure the secure handling of credit card information by our store and Shopify Pay.
(d) For more information, please visit the Shopify Pay page here (https://help.shopify.com/en/manual/payments/shopify-payments/faq).
8. Security and Storage
8.1 We will take all reasonable steps to ensure the security and confidentiality of the information that is collected. This includes:
(a) Regular staff education and reminders on their obligations with regards to your information.
(d) Credit Card information will only be recorded and managed by PCI-DSS certified parties such as Shopify Pay.
8.2 We will keep your Personal Information only for as long as is reasonably necessary, having regard to the purpose of collection, and in accordance with applicable legal requirements.
9. Links to other Websites
10. Access to and Correction of Personal Information
10.1 We want to make sure that your Personal Information is accurate, up to date, complete, relevant and not misleading. You may be able to correct your Personal Information by logging into your account and (functionality permitting) updating your Personal Information.
10.2 You may also request correction of Personal Information by contacting us via the details below.
10.3 We will deal with access to and correction of Personal Information as soon as possible.
11. Right of Erasure
11.1 You may request erasure of Personal Information held by us by contacting us via the details below.
11.2 Where it is no longer necessary for us to keep Personal Information we shall erase your Personal Information from our records as soon as possible.
12. Opting In and Opting Out
12.2 Emails are regulated by the Unsolicited Electronic Messages Act 2007 and in compliance with this act, we will not send you a commercial electronic message unless permitted to do so.
12.3 You can elect not to receive emails from us by choosing to opt out of any email subscription at any time by taking any one of the following steps:
(a) Using the unsubscribe feature (if present) in any such message.
(b) If you are a registered user of this website, logging in to your account and updating the appropriate preferences (if available) for that account.
(c) Contacting us via the details below.
13.1 If you have any concerns or complaints about the manner in which your Personal Information has been collected or managed by us, please contact us.
13.2 We will endeavor to resolve any complaint to your satisfaction. However, if you are unhappy with our response, you may contact the Privacy Commissioner who may investigate your complaint further. Further information about the application of the Privacy Act can be found at the website of the Privacy Commissioner at www.privacy.org.nz.
14. How to contact us
14.2 You can contact us via the “Contact Us” form at https://www.tankersleyestate.co.nz/pages/contact-us or via the following contact details:
(a) Address: Unit E/12 Saturn Place, Rosedale, Auckland, 0632
(b) E:mail address: firstname.lastname@example.org